Frequently Asked Questions
What makes your products eco-friendly?
All our products are carefully selected based on sustainable materials, ethical manufacturing processes, and minimal environmental impact. We partner with suppliers who share our commitment to environmental responsibility and use materials like bamboo, recycled plastics, organic cotton, and responsibly sourced wood.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. For orders under $50, standard shipping rates apply. We believe in making sustainable choices accessible to everyone.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return items within 30 days of delivery for a full refund. Items must be in their original condition and packaging. Please contact us at support@greenvibe.design to initiate a return.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. We also offer expedited shipping options at checkout. You'll receive a tracking number via email once your order ships.
Are your products sustainably packaged?
Absolutely! We use recyclable and biodegradable packaging materials whenever possible. Our shipping boxes are made from recycled cardboard, and we use minimal packaging to reduce waste while ensuring your items arrive safely.
Do you have a physical store?
Currently, we operate exclusively online to reduce our environmental footprint and keep costs low for our customers. This allows us to offer competitive prices on high-quality sustainable products.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order using our Track123 integration at greenvibe.design/tools/track123.
Can I change or cancel my order?
We process orders quickly to get your sustainable products to you fast! If you need to make changes or cancel your order, please contact us immediately at support@greenvibe.design. We'll do our best to accommodate your request if the order hasn't been processed yet.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders and business customers. Please contact us at support@greenvibe.design with details about your business and quantity needs, and we'll provide you with wholesale pricing information.
Still have questions?
Can't find the answer you're looking for? Our eco-friendly support team is here to help!
Email: support@greenvibe.design
Response time: Within 1 business day